Returns and exchanges

Conditions

An exchange or refund may be granted if the following conditions are met within 30 days of the date of purchase:

  1. By sending the product by post (at the buyer's expense) with a copy of the invoice or order number.
  2. Returned products must be intact and unused, in their original condition and packaging. In other words: in a condition that allows them to be resold!
  3. Items on clearance that are more than 30% off will be considered a final sale.

Exceptions

For safety and/or hygiene reasons, there are no returns or exchanges for the following products:

  • teething toys
  • Hygiene products
  • Items on sale and special orders
  • Items that have been assembled or modified
  • Safety equipment
  • Bedding
  • Swimsuits
  • Thematic/seasonal articles

If you receive a damaged or defective item, please contact us as soon as possible so that we can find a solution or compensate you.

Procedure for returning goods

You have two options for returning merchandise:

A) Return at customer's expense

Customers have the option of choosing their own courier service, at their own expense. Simply indicate the order number directly on the package, and send it to us at the following postal address: 9250 avenue du Parc, unit 222, Montreal QC H2N 1Z2.

B) Return with prepaid label

Here are the steps to follow:

  1. Please contact us at info@leoludo.ca, specifying the order number and the items you wish to return.
  2. We will email you a prepaid return label. Place the items in the shipping box or bag, print the return label, and attach it to the package.
  3. Inform us by email of the day and the 3-hour time slot of your choice, and we will send a delivery person to pick up the package from your home.

A fee of $12 (+ taxes) will be deducted from the refund amount to cover the return shipping costs.

Packaging Returns Important

To prevent breakage during shipping, all items must be returned in a cardboard shipping box.

❌ No returns will be accepted if the return label is affixed directly to the product packaging.

❌ Items wrapped only in brown paper, plastic wrap, or non-protective bags will not be accepted.

✅ Any cardboard box will do—reused shipping boxes (e.g., Amazon) are perfectly acceptable.

Any item received damaged due to inadequate packaging may be refused or returned to the customer without refund.

Reimbursement

Please allow 10 business days for receipt and inspection of returned items, after which the amount will be refunded to you using the same payment method used for the purchase.

The customer is responsible for shipping costs (both ways) on any exchanged or returned merchandise, except for damaged items. Shipping costs are non-refundable.